A practical checklist, 12 video prompts and a one-hour filming plan. Pick the section that solves today's problem.
The checkboxes are for your own use. They are not saved or sent to us.
01 / GIVE A USEFUL ANSWER
12 prompts. One clear point each.
Use these to educate, not diagnose. Keep answers general, avoid identifiable patient examples, and have the practice review the wording against its current professional rules.
What should someone bring to a first visit?
What happens before the first appointment begins?
How can someone ask a question before booking?
Where is the practice, and what accessibility information is useful?
What should someone do if their appointment needs to change?
What does a common term you use mean in plain English?
What is one question people should feel comfortable asking a practitioner?
How does the practice explain treatment options and consent?
How can someone get a clear explanation of fees before treatment?
What general information can your team explain, and what needs an appointment?
Who does what on the team?
How can someone prepare a list of questions for their practitioner?
The three-part script
Question: “A question we hear often is [question].”
Useful answer: “Here are [one or two practical things] to know.”
Next step: “You can [specific appropriate action]. For advice about your own situation, speak with your practitioner.”
Example, for a fictional practice: “What should I bring to my first visit? Check the instructions your clinic sent and write down the questions you want to ask. If you're unsure about documents, contact the team before you arrive.” Adapt to your actual process.
02 / MAKE YOUR DETAILS ACCURATE
The Google profile check.
One action today: fix one inaccurate item. Google considers relevance, distance and prominence; these checks do not guarantee a particular position.